Shipping policy

Our goal is to deliver your order safely and on time. This Shipping Policy explains how we handle order processing, delivery timelines, charges, and courier coordination across Pakistan.

 

1. Order Processing Time

• All orders are prepared and dispatched within 1–2 business days after your payment or order confirmation.
  

• Orders placed on weekends or public holidays will be processed on the next working day.
  

• Once your order is shipped, we will notify you via SMS, Email, or WhatsApp with shipment details.
  
  

2. Shipping Time & Delivery

We deliver nationwide in Pakistan through trusted courier partners to ensure secure and timely delivery.

Estimated Delivery Time:

• Karachi: 1–2 business days
  

• Major Cities: 3–5 business days
  

• Remote / Outskirts: 5–7 business days
  

Please note: Delivery timelines may be affected due to weather conditions, public holidays, or courier operational delays.

 

3. Shipping Charges

• Standard Delivery Fee: PKR 250 (flat countrywide)
  

• Free Shipping: On orders above PKR 3,000
  

• All charges will be clearly shown at checkout before payment confirmation.
  
  

4. Cash on Delivery (COD)

We offer Cash on Delivery for an easy and convenient shopping experience.
 Please ensure someone is available at the shipping address to receive and pay for the order at the time of delivery.

 

5. Order Tracking

Once your parcel is dispatched, you will receive a tracking number via SMS or email.
 This number can be used to check your delivery status on our courier partner’s tracking page.

 

6. Delayed or Lost Packages

In case your order is delayed or appears lost in transit:

• Kindly contact us at toy.venture28@gmail.com or WhatsApp support.
  

• We will coordinate with the courier and keep you updated until the issue is resolved.
  
  

7. Wrong Address or Failed Delivery

Please ensure your shipping details are accurate when placing the order.
If a parcel is returned due to an incomplete or incorrect address, reshipping charges will apply.

8. Damaged Parcels

If your order arrives damaged or tampered:

1. Take clear photos of the outer parcel and product.
   

2. Notify us within 24 hours of delivery.
   

3. We will assist you with a replacement or refund as per our Return & Refund Policy.
   
   

9. Contact Us

If you have any questions, need assistance with your order, or want updates regarding your shipment, our team is here to help. You can reach out to us through the following channels:

• Email: toy.venture28@gmail.com
  

• WhatsApp Support: +92 300 1265272
  

• Address: S.I.T.E Area, Karachi, Pakistan, 75950